Conduent Operations Manager in Columbus, Ohio
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com at https://conduent.taleo.net/enterprise/enterprise/www.conduent.com .
POSITION DESCRIPTION: Operations Manager
Conduent provides a national payment portal that allows employers, payroll service providers, and non-custodial parents to submit child support payments to every state in the United States. Payment methods supported include bank account debit, credit card, and transactions collected by our external partners. The portal processes over $2 billion in payments annually. The portal is supported by a small operations team that performs batch payment balancing, back account reconciliation, payment returns processing, and client notifications. A dedicated helpdesk supports the portal from Mexico.
We are looking for an individual that will become fluent in all aspects of the payment process. The person will be responsible for balancing daily activity, authorizing batch payment release, ensuring operating procedures are followed, and troubleshooting problems that arise in daily processing. The person will also be responsible for managing all aspects of the help desk, including human resource activities.
3 years with financial processes
Quality control and measurement
Management of remote direct reports including administration of performance reviews
Ability to analyze problems and develop solutions
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .
Job Service Delivery Operations
Primary Location United States-Ohio-Columbus
Organization Public Sector
Unposting Date Ongoing
Req ID: 18007665