Conduent Scan Room in Columbia, South Carolina

Scan Room

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .

Scan Room - 18015641

Purpose:

The Scan Room Operator is responsible for the organization and the capture of child support payment transactions received via mail to the South Carolina CSSD. The scanning operators will be using sophisticated, automated image scanning equipment.

Scope:

The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.

  • Intermediate level job with some work experience.

  • Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise.

  • Identifies problems in straightforward situations, and makes sound decisions using standard procedures.

  • Works within established procedures with a moderate degree of supervision.

Primary Responsibilities:

  • Performs batching procedures and feeds all documents into the Opex scanning equipment.

  • The operator should have a working knowledge of operating Opex or like scanning equipment and perform at high productivity and quality standards.

  • Performs all daily tasks on necessary scan room hardware and software.

  • Reports any system or equipment disruptions to supervisor and completes daily troubleshooting log.

  • Monitors encoding of checks to ensure that encoding meets MICR specifications and institutes corrective action steps as necessary as well as reporting issues to the Scan Room Supervisor.

  • Responsible for preventive maintenance of the scan room equipment. Reports any maintenance issues to supervisor.

  • Monitors and correct error on the scan room software, tracks status monitor throughout the day.

  • Rebuild and reprocess rejected transactions.

  • Assists in other departments when needed.

  • Observes professional standards of conduct, including professional behavior, attendance and dress code.

  • Performs other functions as assigned by the Scan Room Supervisor.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Mail Room & Print Services

Primary Location United States-South Carolina-Columbia

Organization Government

Unposting Date Ongoing

Req ID: 18015641