Conduent CML Sr. Manager I, Strategic or Large Account Management in City of London, United Kingdom

CML Sr. Manager I, Strategic or Large Account Management

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .

Purpose:

  • Builds and maintains effective relationships with a defined customer base to ensure a high level of satisfaction and increase revenues. Identifies, develops and typically closes new sales opportunities. Serves as the primary interface for all products and services, and creates demand for the organization's products and services by raising their profile with customers.

  • Key Metrics:

  • Revenue growth

  • Profit growth

  • Margin management and improvement

Scope:

General:

  • Adapts and executes functional or departmental business plans and contributes to the development of organizational strategies

  • Anticipates internal and/or external business challenges/ regulatory issues

  • Decisions are guided by functional strategies and priorities

  • May include international accountability; and may include some global accountability

Primary Responsibilities:

  • Manage Global Profit and Loss (P&L) responsibility for an Account including revenue forecasting, budgeting and margin (OP) improvement

  • Accountable for driving SARG for the account

  • Create Account strategic plan including financial plans and go-to-market strategies that leverage global delivery capabilities, solutions and offerings that lead to growth of the services portfolios

  • Build strong client relationships, anticipate needs, and represent the full Services portfolio to clients

  • Manage global account leaders focused on winning new business within an Account

  • Accountable for planning activities including conducting SWOT analysis, evaluating resource requirements, and planning for stakeholder engagement

  • Participate in end-to-end sales process from lead generation through deal approval

  • Design of multi-capability solutions proposed during the sell services process

  • Conduct acceptance reviews

  • Improve and maintain customer satisfaction through timely resolution of issues and communicate customer satisfaction results with the firm. Work with bid teams and effectively engage proposal management activities

  • Review operational results regularly and take necessary actions to meet and exceed P&L, OP, and sales quotas

  • Escalation point between customers and matrix conflicts

  • Manage organization within a matrixed model; developing strong relationships with capability leaders

  • Represent the company as an Industry thought leader

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Strategic & Large Account Management

Primary Location United Kingdom-City of London

Organization Consumer and Industrials

Unposting Date Ongoing

Req ID: 18005039