Conduent Technical Support Analyst in Cherry Hill, New Jersey

Technical Support Analyst

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

Job Responsibilities: Technical Support Analyst (entry level)

May perform one or more of the following:

-Analyzes, plans and implements process improvement needs.

-Produces new process improvement techniques and services.

-Develops metrics that provide data for process management and indicators for future improvement opportunities.

-Measures performance against process requirements, aligning improvement projects to close performance shortfalls.

-All other duties as assigned

Additional Job Responsibilities:

-Responsible for researching, trouble shooting issues, producing ad-hoc reports and root cause analysis.

Essential Skills/Knowledge:

-Health & Welfare experience, preferred not required

-HR/Benefits experience, a plus

-Strong analytical skills

-MS Office

-SQL, preferred

Education:

-High school diploma, required

-Bachelors degree or above, preferred

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Client Services

Primary Location United States-New Jersey-Cherry Hill

Organization ITS

Unposting Date Ongoing

Req ID: 18009581