Conduent Health & Welfare Technical Process Analyst (NJ or NC) in Cherry Hill, New Jersey

Health & Welfare Technical Process Analyst (NJ or NC)

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .

IMPORTANT: This position is not eligible for H1B sponsorship.

Job Summary

Conduent is seeking a Health and Welfare Technical Process Analyst who’ll define project/system requirements and test plans that satisfy client requirements. The analyst will develops process flows, operating procedures, and metrics for process improvement, and assists with related communications. S/He will also be responsible for processing administration processes and tasks related to Health and Welfare (HW) administration, troubleshooting and resolution of technical issues, and escalates to management as needed. Ensure to develop and maintain a strong working relationships with clients, third party vendors, and /or ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues.

The Process Analyst position is located in Cherry Hill, New Jersey and reports directly to TBO APPS Manager of Service Delivery Operations.

Job responsibilities include, but not limited to :

  • Defines project/system requirements and test plans that satisfy client requirements.

  • Develops process flows, operating procedures, and metrics for process improvement, and assists with related communications.

  • Responsible for processing administration processes and tasks related to Health and Welfare administration and for troubleshooting and resolution of technical issues, and escalates to management as needed.

  • Develops working relationships with clients, third party vendors, and /or ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues.

  • Uses best practices and knowledge of internal or external business issues to improve products and/or services

  • Acts as a resource for colleagues with less experience

  • Requires in-depth knowledge and experience

  • Decisions guided by policies, procedures and business plan

  • Generally domestic scope/accountability

  • Assist in the definition, development and maintenance of project and system requirements, technical specifications, and test plans.

  • Execute and own complex research initiatives and the analysis and resolution of technical issues, resulting from operational control breakdowns, legislative changes, or system outages.

  • Develop and maintain documentation of process flows, administrative summaries, and standard operating procedures

  • Develops metrics that provide data for process management and indicators for future improvement opportunities.

  • Measures performance against process requirements, aligning improvement projects to close performance shortfalls.

  • Develop working relationships with client, third party vendors and /or ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues.

  • Participate in internal communications on standard processes and reporting.

  • Troubleshoot application and data issues and direct to the appropriate contacts.

  • Understand and mitigate risk; escalate high risk, complex or problematic issues to Management.

  • Manage complex projects and work requests with consistent accuracy and completeness.

  • Work collaboratively and productively to troubleshoot and resolve issues.

  • All other duties as assigned by manager/leadership

Requirements:

  • Bachelor’s Degree or equivalent experience

  • Minimum of three (3) years of related Health and Welfare benefits administration experience.

  • Proven ability to lead resources and projects tasks in a given work stream such as communications or new client system configuration.

  • Strong SQL knowledge – Writing SQL coding for adhoc reporting and partial load updates.

  • Experience creating and implementing test plans.

  • Strong communications skills (interpersonal, verbal and written)

  • Must be confident in delivery with a client.

  • MS Office Suite (Word, Excel and PowerPoint).

  • Experience working in a team environment.

  • Experience in trouble shooting, problem solving and debugging.

  • Experience with gathering end user requirements

  • Writing technical documentation and communicating their analysis results and insights.

  • Experience creating and updating Functional Specification Documents for I/O’s

  • Ability to work independently, under pressure and within tight deadlines

  • Must consent to a successfully clear all required pre-employment screenings

  • Must be currently eligible to work for any employer in the United States

NOTE : This position is not eligible for relocation related expenses

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Client Services

Primary Location United States-New Jersey-Cherry Hill

Organization Conduent Corporate

Unposting Date Aug 20, 2018, 10:59:00 PM

Req ID: 18008317