Conduent Benefits, Associate IV in Cherry Hill, New Jersey

Benefits, Associate IV

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .

Purpose:

  • Responsible for the development, implementation and-or administration of company or client employee benefit programs including but not limited to healthcare, flexible spending, & retirement (pension planning).

  • Provides administrative support in one or more specialized functions of Benefits administration.

Scope:

General:

  • Senior level job with extensive work experience

  • Has developed expertise in a variety of work processes through job-related training

  • Generates new and innovative solutions to complex problems, and proposes improvements to processes

  • Analyzes complex technical problems and delivers solutions where precedent may not exist

  • Works autonomously within established procedures and practices

  • May provide immediate direction to a unit or group of employees, assigning tasks, checking work at frequent intervals and maintaining schedules

  • A portion of time is normally spent performing individual tasks relation to the unit or sub-unit

  • Will have specialized external certification (technical roles)

Primary Responsibilities:

  • Performs one or more of the following duties:

  • Health and Welfare

  • Responsible for the day-to-day service and administration of benefit plans for assigned clients using established procedures and detailed instructions.

  • Improves participant decision-making process by having a complete knowledge of the clients health and welfare employee benefit plans including but not limited to medical, dental, prescription plan, life insurance, AD&D, and LTD enrollments and changes; COBRA process, as well as the cost of associated premiums

  • Explains the appropriate participant forms and provides guidance on completion

  • Assists participants with portal navigation


  • Defined Benefit / Defined Contribution

  • Process various types of calculations, meeting timeliness and accuracy standards

  • Interpret plan rules to ensure compliance with plan document

  • Analyze transactions to ensure proper quality standards as required by each specific client

  • Contact participants to explain calculations or resolve participant/client related issues

  • Review incoming forms for completion and accuracy; take appropriate corrective action

  • Assists Participants with Portal Navigation

  • Other duties as assigned

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Benefits

Primary Location United States-New Jersey-Cherry Hill

Organization Consumer and Industrials

Unposting Date Ongoing

Req ID: 18017337