Conduent Inbound Customer Care Associate in Charlotte, North Carolina
Inbound Customer Care Associate
Are you ready to start a career with uncapped monthly bonus potential?
As a Wireless Inside Sales and Retention Specialist working in a contact center environment, you will utilize your superior sales and customer service skills to field inbound calls from wireless customers that are looking to cancel their service, while providing the customer with an appropriate resolution/offer that will retain their business.
Your responsibilities will include - but are not limited to the following:
Probe effectively and read customer concerns to identify the unstated customer concern.
Recommend products that best suit the customer's needs.
Maintain a high level of world class customer service/professionalism to a wide range of customers.
Navigate through multiple computer applications with speed and accuracy.
Provide troubleshooting, account, and billing assistance.
Read and interpret documents from centralized knowledge based tool.
Successful candidates for this position will have:
Sales and cross sell experience preferred.
Call Center experience – Strongly preferred.
Previous wireless and PC skills preferred.
Six months Customer Service with up-selling experience - Strongly preferred.
Excellent telephone listening skills, empathy, and tone.
Excellent attention to detail with the ability to multi-tasking.
The ability to relate to customers in a professional and courteous manner.
Successfully pass skills assessment with a typing speed of 20wpm.
Ability to pass state, federal and criminal background checks - Required
High School diploma or general education degree (GED) - Required
Be at least 18 years of age or older.- Required
Benefits, Benefits, and More Benefits!
Uncapped earning potential
Full Time Employment
Medical, Dental, Vision, & 401k plans
Paid Time Off
Fun working environment!
Career advancement opportunities
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services or one of its subsidiaries may request such accommodation(s) by sending an e-mail to accommodations@Conduent.com at https://conduent.taleo.net/enterprise/2015PRD.188.8.131.52.0/akira/pub/fckeditor/editor/accommodations@Conduent.com . Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
Job Customer Care
Primary Location United States-North Carolina-Charlotte
Organization Consumer and Industrials
Unposting Date Aug 25, 2018, 10:59:00 PM
Req ID: 18021561