Conduent Senior Benefits Analyst - Pension Administration in Cary, North Carolina

Senior Benefits Analyst - Pension Administration

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com at https://conduent.taleo.net/enterprise/enterprise/www.conduent.com .

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Title: Senior Benefits Analyst – Pension Administration

Position Overview:

Is responsible for the accurate and timely completion of tasks required to provide participants with the value of their pension benefit, ensure timely and accurate payment of the participants pension benefit, supporting other parts of the organization with respect to providing answers to participants pension related questions and any necessary systems testing related to the pension plans to which they are assigned.

  • QA of Intents, MRD’s, Batch Terminations, True Ups, Disability, QDRO, FICA and Proxy Calculations

  • QA of Estimates for highlight compensated employees or complex calculation errors.

  • Process required data updates to reduce on-going manual calculations

  • Address all types of requests from the service center

  • Review and mail fulfilment to participants

  • Testing (Pre & Post) for monthly production moves (including regression batches)

  • QA of Death calculations for Beneficiary Support Team

  • QA Deferred Survivor Benefit Commencement Packages

  • Provide final analysis for internal Escalations as needed

  • Process Orphans – perform data research, request data updates to participant record, process calculations, set up payments

  • Assist with management of/provide consultation for ad hoc projects

  • Support internal and external audits

  • Identify Calculation Issues and provide suggestions for changes to the calculator

  • Leading training activities including creation and execution of training for Operations and Service Center

  • Provide support for ad hoc data research and clean up

  • Back up Team lead with reporting or team assignments as needed

Preferred Qualifications:

  • 4 to 6 years of Client/Plan experience which includes supporting Benefits Coordinators and Benefits Analyst with questions and processes.

  • Bachelors Degree in related field of study or equivalent work experience.

  • Excellent written and verbal skills.

  • Customer service experience in dealing with consumers and clients.

  • Demonstrated experience with duties described in the Position Overview.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf

Job Client Services

Primary Location United States-North Carolina-Cary

Organization Consumer and Industrials

Unposting Date Ongoing

Req ID: 18013162