Conduent Applications Support Engineer in Carrollton, Texas

Applications Support Engineer

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .

The Applications Support Engineer is responsible for supporting and maintaining current systems in the technology portfolio under the supervision of senior staff.

Essential Job Functions

  • Respond to assigned tasks/tickets according to priority and with minimal guidance

  • Troubleshoot software issues in a wide variety of applications

  • Participate in software implementation projects as a technical resource

  • Monitor incoming issues and problem tickets to resolve application and software issues

  • Assists in maintaining and enhancing performance of all new and existing software and applications across the organization.

  • Translate technical language for business users

  • Configure and support software applications used by the organization.

  • Add and maintain applications knowledgebase

  • Performs preventive maintenance, including the installation of service packs, patches, hot fixes, etc.

  • Performs other duties as requested by management

  • Diagnose, address application issues and work with third-party vendors

Requirements

  • Strong verbal and written communication skills

  • Must be flexible to work occasional shifts during nights and weekends

  • Must be able to work in a rotating on-call schedule

  • Production application support experience highly desirable

  • Ability to manage multiple assignments and change focus when required

  • Experience with the following languages/tools is preferred but not required:

o Javascript, HTML, and CSS

o Familiarity with relational databases and report building software

o Basic knowledge of coding languages

o SharePoint

o IIS or Apache

Education / Typical Years of Experience

A Candidate should be experienced and possess a BS in Computer Science or have 5 years of relevant experience.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Software Engineering

Primary Location United States-TX-Carrollton

Organization Government

Unposting Date Ongoing

Req ID: 18017740