Conduent Applications Support Engineer in Carrollton, Texas
Applications Support Engineer
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .
The Applications Support Engineer is responsible for supporting and maintaining current systems in the technology portfolio under the supervision of senior staff.
Essential Job Functions
Respond to assigned tasks/tickets according to priority and with minimal guidance
Troubleshoot software issues in a wide variety of applications
Participate in software implementation projects as a technical resource
Monitor incoming issues and problem tickets to resolve application and software issues
Assists in maintaining and enhancing performance of all new and existing software and applications across the organization.
Translate technical language for business users
Configure and support software applications used by the organization.
Add and maintain applications knowledgebase
Performs preventive maintenance, including the installation of service packs, patches, hot fixes, etc.
Performs other duties as requested by management
Diagnose, address application issues and work with third-party vendors
Strong verbal and written communication skills
Must be flexible to work occasional shifts during nights and weekends
Must be able to work in a rotating on-call schedule
Production application support experience highly desirable
Ability to manage multiple assignments and change focus when required
Experience with the following languages/tools is preferred but not required:
o Familiarity with relational databases and report building software
o Basic knowledge of coding languages
o IIS or Apache
Education / Typical Years of Experience
A Candidate should be experienced and possess a BS in Computer Science or have 5 years of relevant experience.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .
Job Software Engineering
Primary Location United States-TX-Carrollton
Unposting Date Ongoing
Req ID: 18017740