Conduent Senior Director, Client Partner -Tolling West in California

Senior Director, Client Partner -Tolling West

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction

processing, automation, analytics and constituent experience. We work with both government and commercial customers

in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the

customer interface for large segments of the technology industry and the operational and processing partner of choice for

public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed

learning - Conduent manages and modernizes these interactions to create value for both our clients and their

constituents. Learn more at www.conduent.com .

Senior Director, Client Partner- Tolling West

Purpose:

  • Responsible for the management of client relationship and contract delivery of outsourcing/facilities management to end

user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining

customer relationships, customer satisfaction management, contract commitments delivered within cost targets, overall

profit and revenue growth.

  • The purpose will vary according to the type of role:

  • SBU - Oversees and manages the operations of a business unit(s) with overall responsibility for the account (i.e. service

delivery, sales, operations, IT, HR, facilities).

  • Operations - Plans, manages, and controls the day-to day activities of a team that provides operational support for a

business unit or group in a non-manufacturing environment.

  • Account Management - Partners with client(s) to provide product/service solutions, problem resolution and to develop

new business

Scope:

General:

  • Adapts and executes functional or departmental business plans and contributes to the development of organizational

strategies

  • Anticipates internal and/or external business challenges/ regulatory issues

  • Decisions are guided by functional strategies and priorities

  • May include international accountability; and may include some global accountability

Primary Responsibilities:

  • The main responsibilities will vary according to the type of role:

  • SBU:

  • Acts as the principal client contact, managing the relationship to ensure customer satisfaction

  • Directs and manages the daily operations of one or more SBU’s

  • Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and

recommending and implementing changes to methods for the business unit.

  • Develops budget estimates and manages project/contract to meet revenue and cost projections

  • Determines resource allocation levels to meet project/contract commitments

  • Reviews and resolves issues affecting Company compliance, legal requirements and client objectives

  • Operations:

  • Establishes operational objectives and work plans, and delegates assignments to subordinate managers.

  • Develops systems and services that support Conduent Services and business unit needs; provides leadership and focus

in area of expertise.

  • Responsible for achieving measurable results on time and on budget.

  • Develop and subsequently implement new projects, policies and procedures for the department(s) to meet specific goals.

  • Formulates and implements procedures on operational processes; ensures operations' effective achievement of

objectives.

  • Prepares related reports and audits current procedures to monitor efficiency of operations.

  • Ensures that business practices are performed in accordance with Conduent Services policy, procedure and applicable

federal, state, and local laws and regulations.

  • Account Management:

  • Oversees and manages aspects of the client engagement, i.e. the sales/marketing efforts for new business development

  • Partners with client’s team during budget development and problem resolution

  • Maintains and enhances existing client relationships and ensures customer satisfaction

  • Analyzes client’s needs and makes recommendations of additional product/services offered by Conduent Services

  • Partners with senior staff in developing and marketing new client programs/services as required

  • Analyzes workflow and assignments to ensure efficient and cost effective operations; develops/implements process and

service improvements as needed

  • Provides regular updates to senior management regarding client issues, budgets, etc.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed,

religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation,

physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship

status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable

accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking

on the following link, completing the accommodation request form, and submitting the request by using the "Submit"

button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click

here to access or download the form.

Job Large Deal Acquisition

Primary Location United States-California-San Francisco

Other Locations United States-California

Organization Transportation

Unposting Date Ongoing

Req ID: 18012667