Conduent Customer Care Specialist in Basking Ridge, New Jersey
Customer Care Specialist
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com at https://conduent.taleo.net/enterprise/enterprise/www.conduent.com .
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Provide customer service phone coverage in a high call volume call center environment for Patient Access Solutions. Perform associated data entry and multiple clerical tasks.
Key Job Responsibilities: (Duties may include, but not limited to all or some of the following)
Handle patient access calls
Data Entry of applications for approval, denial or rejection
Validate licensed practitioners
Calculate scripts when applicable
Troubleshoot order issues
Determine case status
Open and date stamp mail when applicable
Meet department customer service, call and data entry standards
Perform clerical duties: filing, faxing, shredding, folding letters, etc.
Perform special assignments when requested by management
High School Diploma or GED
Strong Customer Service Experience
Ability to handle high volume calls
General computer knowledge with experience in high-volume data entry
Associates or Bachelor’s Degree, Pharmacy Technician Certification, Registered Nurse, Clinical Experience
Good organizational and multi-tasking skills
Strong Analytical Skills
Ability to collaborate and work within a team environment
All other duties as assigned.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .
Job Customer Care
Primary Location United States-New Jersey-Basking Ridge
Unposting Date Ongoing
Req ID: 18011494