Conduent Supervisor, Workforce Administration in Bangalore, India

Supervisor, Workforce Administration

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .

Purpose:

  • Responsible for the effective usage of client resources. Provides operational support through efficient scheduling and workforce deployment. Monitors queues, forecast & schedule staffing, plan seating capacity for shifts on daily basis & dialer planning. Tracks and reports on operational performance & business metrics.

  • Managing, coaching and developing a team of WFM employees. Ensure employee job satisfaction, WFM business partners satisfaction, high, on time and qualitative production, output and service to the Operation and or other positions within WFM who receive the output/service of the team of WFM employees.

Scope:

Specific:

  • The WFM Supervisor performs various activities in close consultation and collaboration with other members of the local, shared production center and/or global WFM team and mainly with his reports (directing) and manager (reporting).

General:

  • Contributes to departmental business plans and priorities by applying company policies and procedures to resolve a variety issues

  • Sets priorities for team to ensure task completion; coordinates work activities with other supervisors

  • Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills

  • Typically a graduate, although may have progressed into the role via equivalent business experience that provide knowledge and exposure to fundamental, theories, principles, and concepts

  • Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager

Primary Responsibilities:

  • Responsible for job performance and general development of each team member;

  • Establishing what capabilities are required and in how far individual team members have the potential to fulfil these requirements;

  • Monitoring performance on the work activities of individual team members both quali-tatively and quantitatively;

  • Periodically reviewing personal development by means of mutual discussion and re-cording of personal development;

  • Coaching/motivating team members to enable them to fulfil requirements made both qualitatively and quantitatively;

  • Chasing team members about their mandatory training and tests progress;

  • Having regular team meetings and/or organising team building/development activities;

  • Taking care of HR/Recruitment processes for the team together with HR/Recruitment;

  • (Support in) developing, optimising and assure structured approach of all the pro-cesses and standard operational procedures the structure, systems, instruments and procedures in relation to the area of responsibility of the team;

  • Managing expectations of internal customer;

  • Increasing satisfaction level of internal customer;

  • Performs all other duties as assigned.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Workforce Administration

Primary Location India-Karnataka-Bangalore

Organization Commercial Sector

Unposting Date May 30, 2018, 11:59:00 PM

Req ID: 18005746