Conduent Sr. Technical Architect I, Client Solution Development in Bangalore, India
Sr. Technical Architect I, Client Solution Development
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .
Platform Service Delivery Manager
Responsible for platform infrastructure bid management, platform templates and delivery of infrastructure solutions for our enterprise client mission-critical systems. Delivery responsibilities includes management of solution template by platform and also includes infrastructure reference architecture participation, delivery management, implementation scheduling and coordination, financials and contractual support.
We are looking for candidates with a broad background of infrastructure architecture and delivery best practices, including cloud delivery. Resource must demonstrate proven track-record in infrastructure service delivery for business and the ability to learn quickly as technology advances new innovations and offerings enter the market.
Job Responsibilities -
Establishment of bid management processes. Creating/maintaining a reference and standards document
Establishing Platform templates supporting key dimensions (availability, security, performance, events monitoring, etc…).
Participation in architecture initiatives, build roadmaps for continuous modernization of Enterprise Application platforms
Implement infrastructure solutions per reference architecture, contractual and security requirements.
Review monthly infrastructure financial invoices and build TCO.
Ensure that all Infrastructure issues, delays, or client concerns are resolved on a timely basis or escalated to upper management.
Act as SME between IT Service Provider and Application / Business units
Standard Operating Procedures for daily interaction with IT implementation partners
Participate during Incident resolution and RCA
Subject matter expert for applications, business functions and active liasoning resource between the business community including communications, planning and execution
Maintain individual expertise by staying abreast of industry trends, reviewing industry publications, emerging trends and compliance
Help create and maintain disaster recovery processes and technology
Review/modernize/modify configuration, installation, maintenance, and backup processes for data protection
Specific Requirements -
10 years of overall IT / technical services experience with Bachelor’s degree in Computer Science or related field of Information Technology
Platform and infrastructure architecture experience – Cloud, Hybrid and Private hosting
Excellent understanding of ITIL processes, IT systems infrastructure and best practices.
Project management experience in an infrastructure oriented environment
Capable of working in a growth oriented environment, with ability to manage and prioritize multiple concurrent requests, projects, and responsibilities
Proven track record of leveraging vendor and consultant expertise for IT project delivery and support
Strong analytical, problem solving and judgement skills
Leadership and Customer facing skills
Excellent Verbal and Written Communication skills
Fundamental understanding of the following technology areas:
Compute and Networking (LAN, WAN, WLAN)
Storage (SAN) and Backup
Virtualization (Server and Storage), Public, Hybrid and Private clouds
Web Technology (Web Servers, Application Servers, Load Balancers)
Security technology and processes - e.g. firewalls, intrusion prevention, compliance monitoring, vulnerability management
Business Continuity and Disaster Recovery Planning
Well versed with Infrastructure financials operations
High-level understanding of specific technologies:
Cloud – Microsoft Azure, AWS, GCP or Oracle Cloud
Microsoft Windows and Linux Operating Systems
Cisco Network Gear
VMware / Oracle Virtualization
Veeam / Symantec NetBackup
Preferred Skillset –
ITIL V3 Certification
MCSE, CISSP, CISA or CISM is plus.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .
Job Client Solution Development
Primary Location India-Karnataka-Bangalore
Organization Conduent Corporate
Unposting Date Sep 29, 2018, 11:59:00 PM
Req ID: 18006607