Conduent Supervisor, Customer Care in Bakersfield, California

Supervisor, Customer Care

Description

Do you enjoy helping others? Are you looking for a company with great benefits and monetary incentives? If so, then we here at Conduent want to hear from you! We have immediate openings for Customer Service / Call Center Representatives in Bakersfield, CA. Apply today!

Conduent Offers:

  • Competitive compensation

  • Full Time Employment

  • Medical, Dental, Vision, & 401k plans

  • Paid Time Off

  • Fun working environment

  • Company discounts - Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more

As a Customer Care Supervisor working in a call center environment, you will be working to support customers with their accounts. Your responsibilities will include, but are not limited to the following:

  • Directs and/or manages all activities associated with Call Center operations.

  • Maintains and enhances customer services by organizing and evaluating service, delivery systems and procedures.

  • Supervises a staff of employees, working to develop and coach talent to ensure the successful operation of the team and organization.

  • Contributes to departmental business plans and priorities by applying company policies and procedures to resolve a variety issues.

  • Sets priorities for team to ensure task completion; coordinates work activities with other supervisors.

  • Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.

  • Typically a graduate, although may have progressed into the role via equivalent business experience that provide knowledge and exposure to fundamental, theories, principles, and concepts.

  • Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.

  • Directs and/or manages all activities associated with Call Center operations, including developing and implementing policies and procedures on systems.

  • Establishes and implements performance and service standards.

  • Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations.

  • Ensures productivity meets or exceeds service and quality standards.

  • Assesses and analyzes team performance, identifies performance gaps and provides feedback and coaching.

  • Provides guidance, leadership and motivation to promote maximum performance.

  • Assesses and evaluates current team competencies to develop a baseline of service opportunities.

  • Assists in training new employees and ensuring ongoing training is effective.

  • Measures service levels and tracking systems for program improvement.

  • Analyzes and resolves customer service escalations.

  • Administers company personnel policies in all areas and follows company staffing standards and training recommendations.

  • Maintains adherence in areas such as attendance, punctuality, use of time-off, etc.

  • Leadership - demonstrates leadership by motivating team to achieve consistent level of quality work; communicates clear vision and goals; develops staff and builds positive, productive teams; possesses strong organizational skills.

  • Adaptability - able to work under stressful, time-sensitive deadlines, adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events; ability to work on multiple projects while providing leadership to staff.

  • All other duties as assigned.

Read the requirements below and apply today for immediate consideration!

Customer Care Supervisor are successful when they meet the following requirements:

  • The ability to work in a team environment.

  • The ability to work under pressure.

  • Excellent attention to detail and multi-tasking ability.

  • Self-motivation to work under his/her own initiative.

  • Experience - minimum of 3 years of related supervisory/management experience

  • Basic computer and typing skills.

  • Ability to pass assessment testing.

  • Must pass state, federal and criminal background check

  • Must have High School diploma or general education degree (GED).

  • Education - Bachelor’s degree in related field or equivalent work experience.

  • Must be at least 18 years of age or older

  • Must pass a criminal background check and drug screen.

  • The available for a shift during the hours of operation are between 5:00am to 9:00pm.

  • Previous call center experience plus

If this describes you, then apply today for immediate consideration!

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

Job Customer Care

Primary Location United States-California-Bakersfield

Organization Consumer and Industrials

Unposting Date Ongoing

Req ID: 18013760