Conduent Technical Analyst in Albany, New York

Technical Analyst

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com at https://conduent.taleo.net/enterprise/2017PRD.4.0.90.3.0/akira/pub/fckeditor/editor/www.conduent.com .

Summary:

The Operations Support team provides e-Discovery support and maintenance for all applications and some systems within the Data Management division of Conduent Legal and Compliance Solutions. The team is also responsible for data quality investigations raised by the client and processing teams. The Support Technician will work closely with Client Services, Project Management, Productions and Processing teams. The Technician may provide client summaries of technical document issues, guidance on resolving processing errors encountered by internal teams, and direct client support for database issues.

The position requires acute attention to detail, strong technical knowledge, understanding of the EDRM/litigation lifecycle, experience in supporting e-Discovery projects, excellent communications skills, and exceptional and consistent follow through. This is a second shift position working one weekend day, Eastern Time. Participation in team on-call rotation will be required for off hours support.

Duties:

  • Provide tier 2 support for processing and productions related issues

  • Work with other technical departments to resolve issues with hardware and scripts used for processing.

  • Work to improve efficiencies by identifying bottlenecks and working with the department manager to further automate processes.

  • Respond to inquiries in regard to document presentation and processing outcome.

  • Assist the Systems group in monitoring and troubleshooting operational environments.

  • Adhere to CLCS operational guidelines and processes, to ensure work is done consistently.

  • Manage and implement software upgrades including testing and roll out.

  • Evaluate new software for potential use within the operations pipeline.

  • Create documentation and training to transition routine tasks to Noida support team.

Requirements:

  • (preferred) Bachelor’s degree in IT or Computer Science.

  • 3 years of demonstrated prior experience in customer service or technical support roles.

  • Creative problem solver with strong analytical skills.

  • Experienced in eDiscovery processing platforms.

  • Accountability, ownership and commitment to quality and deadlines.

  • An independent worker who will take the initiative to ensure goals are met.

  • Ability to work under pressure with changing objectives and deadlines.

  • Extensive knowledge of Active Directory

  • Strong understanding of SQL

  • Ability to analyze advanced systems; Strong technical aptitude, with experience supporting web and PC-based software and hardware solutions.

  • Availability off hours for support and/or escalations is required.

  • Clear, ability to communicate in English both written and oral.

Desired

  • Prior exposure to the legal or eDiscovery industry.

  • Prior exposure to software development, technical support or similar backgrounds.

  • Prior experience in the Compliance industry.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job IM Support

Primary Location United States-New York-Albany

Organization Financial Service Healthcare

Unposting Date Ongoing

Req ID: 18018210